+===========+ +===========+ +===========+ # USER SITE # # USER SITE # # USER SITE # # # # # # # # *send-pr* # # *send-pr* # # *send-pr* # +=====|=====+ +=====|=====+ +=====|=====+ | V | `---------> Email.... <-------' ,---> | +===============|=========|===================+ # SUPPORT SITE | `---> /etc/aliases # # *send-pr* | # # +-----------------------------V--------+# # | GNATS GNATS_ROOT/gnats-queue/|# # | | |# # | _________ V |# # | |*file-pr*|<--- *queue-pr -r* |# # | | | |# # _ | | valid | |# # |M| | |Category?|N--. |# # |A| | |_________| | GNATS |# # |I| | Y| | ADMINISTRATOR |# # |N| | | | |# # |T|<----------------| | |# # |A| | | | .-> *edit-pr* |# # |I|--->*edit-pr*-. | V | | |# # |N| | | |GNATS_ROOT/pending | |# # |E|<--*query-pr* | | | |# # |R| | | | | | |# # |S| | | V V V |# # |_| |+------------------------------------+|# # || GNATS Database ||# # || GNATS_ROOT/CATEGORY/GNATS-ID ||# # |+------------------------------------+|# # +--------------------------------------+# +=============================================+